This Privacy Policy explains what information 11000 collects from Filipino members, how it is used, and the steps taken to keep it safe. By registering and using the platform, you agree to the practices described here. If you have questions, our FAQ page covers common concerns in plain Philippine English.
Last updated: June 2025. This policy applies to all registered members and visitors of 11000.club.
When you register for an account on 11000, we collect personal information that is necessary to set up and verify your membership. This includes your full name, date of birth, residential address in the Philippines, a valid contact number, and an email address. We also collect a government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under Philippine regulations. When you make deposits or withdrawals using Philippine pesos, we collect the payment method details necessary to process those transactions securely. As you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino members.
The personal data you provide is used primarily to operate your account, process bets and transactions, and verify your identity in line with applicable Philippine law. We use your contact details to send account notifications, transaction confirmations, and, where you have opted in, updates about promotions available on the Latest Promotions page. Technical and usage data is analysed to improve platform performance, identify and fix errors, and ensure that the mobile experience remains smooth for members across the Philippines. We do not use your personal data to make automated decisions that would materially affect your legal rights without a human review process. 11000 processes your data based on the lawful grounds of contract performance, legal obligation, legitimate interests, and — where required — your explicit consent.
11000 does not sell your personal data to third parties. We share data only where it is strictly necessary: with payment processors that handle Philippine peso deposits and withdrawals, with identity verification partners who assist with KYC checks, and with technology service providers who support the operation of the platform under confidentiality agreements. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies where we are required to do so by law. All third-party partners who receive member data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Where data is no longer required for any lawful purpose, 11000 will securely delete or anonymise it. If you request account closure, you may also submit a data erasure request, though we may be required to retain certain records as described above. You may contact our support team at [email protected] to enquire about the data we hold on your account.
11000 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how Filipino members navigate the platform. Essential cookies are necessary for the platform to function and cannot be disabled. Analytical cookies help us understand which features are most useful, while preference cookies remember your settings between sessions. You can manage non-essential cookies through your browser settings, though disabling certain cookies may affect platform functionality. By continuing to use 11000.club after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about the data we collect, to access the personal information we hold about you, to correct inaccurate data, to object to certain processing activities, and to request erasure of your data where no lawful retention requirement applies. To exercise any of these rights, please contact our support team with a clear description of your request. We will respond to all verified data rights requests within a reasonable timeframe in accordance with applicable law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. 11000 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.
11000 applies industry-standard security measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission using HTTPS across all pages of 11000.club, secure storage of sensitive account information, and access controls that limit which staff members can view personal data. Our payment processing partners operate under payment industry security standards to protect your financial information during transactions in Philippine pesos. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and members are encouraged to use a strong, unique password and to keep their login credentials confidential. If you suspect any unauthorised access to your account, contact our support team immediately.
11000 may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices. When we make material changes, the "Last updated" date at the top of this page will be revised. Members who continue to use the platform after a revised policy has been published are considered to have accepted the updated terms. We recommend reviewing this page periodically so you stay informed about how your data is being protected. If you have any questions about this policy or our data handling practices, the FAQ page is a good starting point, and our support team is always available to assist.
Here is a quick overview of the key privacy protections in place for every registered member.
All data exchanged between your device and 11000.club is protected by HTTPS encryption, so your personal and payment information stays private during every session.
Identity checks protect you and the wider 11000 community from fraud. Your documents are handled by certified verification partners and never shared beyond what is legally required.
Our data practices are designed to comply with the Philippine Data Privacy Act of 2012, giving Filipino members clear rights over their personal information stored on the platform.
11000 does not sell your personal data. Information is shared only with essential service providers under strict confidentiality agreements, and only for the purposes described in this policy.
You can manage non-essential cookies through your browser settings at any time. Essential cookies keep the platform running smoothly, while analytical cookies can be switched off if you prefer.
Every registered member can request access to their data, ask for corrections, or submit an erasure request by contacting support. We handle all verified requests in line with Philippine law.
Check out our FAQ page for quick answers, or review our Responsible Gaming and Terms and Conditions pages for more detail. Ready to join? Registration is free and takes just minutes.